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Installing software seems easy these days. Just by clicking next buttons on the installation wizard will get the job done. Many times the installation failed.
We need to know what the problem is and what the workaround is. I compiled 8 most frequent issues in Autodesk product installation, frequently asked in Autodesk forum. Hopefully, this list will help you to fix your installation issue. If you subscribe to Autodesk license, you will not get a physical media.
You must download the installer. If you use the Install Now option , you might think the installation freeze. Install Now will download the required files for installation then install the product on your computer. Depends on your internet connection speed, it may take a very long time. Sometimes people think it freezes and cancel the installation or kills the task. This can lead to another issue. Just let the installation run, even it might take overnight. I always recommend using the Browser Download option.
Autodesk claims that Install Now is faster because it only downloads required files. Product download consists of multiple files. At least one file is missing or has not been downloaded yet. Some products especially suites consist of multiple files. I believe Autodesk separate the media into files so they can fit in multiple DVDs. It allows you to distribute the media without using an external drive. Or they are not in the same folder.
You can read more about downloading installer with multiple files in Autodesk Knowledge here. You see the installation finished but see the red cross next to some product name. Before we continue, you need to know the exact problem. You can find a detailed error in the installation log. If you are not familiar with the installation log, this documentation shows how to see the log. You can open the log file using Windows Notepad. Run AIDA on the computer that has an installation problem, it will tell you what is the issue and give you the suggestion on how to solve it.
This happens because the previous installation was not successful, or uninstalling the product was failed. For example, you terminate the installation. You can use Microsoft FixIt to remove the installation data from the registry.
Autodesk has documentation on how to use FixIt here. Your software depends on many Windows prerequisites. When the prerequisite installation failed, the installation will not continue.
Try to check the installation log file if you can find a line similar to this:. After you complete, try to install the product again. These are the most frequent reason why the activation was failed. There are several reasons why the serial number is no longer valid.
Your serial number is probably has been upgraded to a newer version. Or you may use the wrong product key. Check this documentation to see what might be the problem. Update: Autodesk no longer supports product activation for version or older. Check it here: Previous version support change. You can activate your license as many as the seats you have. If you have 1 license you can activate it on 1 computer. If you are on subscription, you can activate it one more time on your home computer.
What if your computer die and you want to activate it on another computer? You still can activate it. Try this method to activate your license. You need to check if your operating system is supported for your product before you start installing your software. For example Revit and 3ds Max. Check the system requirements if your operating system is supported. Remember that Windows 7 and Windows 7 SP1 are different.
You need to upgrade it to Windows 7 SP1 first. You can check the system requirements here. Your computer and environment may not capable of running the software. It might be difficult to check by ourselves, especially if we are going to install multiple products on the computer. Autodesk provides Autodesk Prerequisite Checker to help you check your system before installing the software.
It saves you precious time! Read about Autodesk Prerequisite Checker here. There are many things that can make the installation fail. Autodesk products rely heavily on the operating system and their prerequisites. The problems listed here are just the problems I find on a regular basis on the Autodesk forum.
To avoid problems during installation, I strongly suggest you read this Autodesk knowledge base: Preparing your system for installation. If you see other installation problems that you often see, feel free to share it in the comment section here.
I'm also a member of Autodesk Expert Elite, appreciation for individuals who give contribution to Autodesk community. Connect with me on twitter or LinkedIn. This site uses Akismet to reduce spam. Learn how your comment data is processed. I have windows 10 installed and I turned off my antivirus and firewall.
I installed Microsoft. Net framework 3. What do I do now? Please help me. Error code is very generic. You can try to see the details in the installation log file. But to be sure, check the installation log file. Autocad is trash. All their products have multiple issues while downloading. If anyone from Autocad is reading this, you should probably quit your job. How can you decide:Please exit and restart the install. I would be very grateful if you answer. I have so probleHey.
How can you decide. I would be very grateful if you answerm. In this Article Notify of. Inline Feedbacks. Roohollah Abdollahi. Edwin Prakoso. Reply to Roohollah Abdollahi 1 year ago. This issue occurs when I go for installation. Tammineni Hari. Reply to Tammineni Hari 1 year ago. Have you checked the installation log? Can you identify the issue from that log? Meet the Authors. Get Connected.
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